Terms of Service for Gold Barrel

Overview This website is operated by Breeders Pavilion LLC. Throughout the site, the terms “we”, “us” and “our” refer to Breeders Pavilion LLC and the website goldbarreleq.com. Gold Barrel is a registered trademark of Breeders Pavilion LLC. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1: Purchase Agreement & Binding Arbitration

By purchasing a product or service from goldbarreleq.com, you enter into a legally binding contract with us. This agreement contains a binding arbitration agreement and class action waiver. Any dispute arising between you and us shall be resolved through individual binding arbitration, and you waive the right to a jury trial or to participate in a class action lawsuit.

Section 2: Indemnification and Hold Harmless

You agree to indemnify, defend, and hold harmless Breeders Pavilion LLC (d/b/a Gold Barrel), its officers, directors, and affiliates from any claims, damages, or expenses (including reasonable attorney fees) resulting from your use of our products, your violation of these Terms, or your infringement of the rights of a third party. This includes any liability arising from products delivered to third-party recipients at your direction.

Section 3: General Online Store Conditions

  • Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction.

  • Prohibited Uses: You may not use our products for any illegal or unauthorized purpose.

  • Modifications: We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. Prices for our products are subject to change without notice.

Section 4: Accuracy & Billing

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not responsible if information made available on this site is not accurate, complete, or current.

 

Section 5: Third-Party Links & Tools

Certain content, products, and services available via our Service may include materials from third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, or resources made in connection with any third-party websites.

Section 6: User Comments & Submissions

If you send submissions (e.g., creative ideas, suggestions, or feedback), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and use in any medium any comments that you forward to us.

Section 7: Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted or error-free. The service and all products delivered to you are provided “as is” and “as available” for your use. In no case shall Breeders Pavilion LLC be liable for any injury, loss, or damages of any kind arising from your use of the service or any products procured through the service.

Section 8: Protection of Intellectual Property

“Gold Barrel” is a registered trademark of Breeders Pavilion LLC. All content, marks, fonts, and materials on this website (“Protected Property”) are our property. Nothing in these Terms gives you the right to reproduce our intellectual property. Any unauthorized use may result in claims for liquidated damages.

Section 9: Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes related to this Agreement shall be subject to the exclusive jurisdiction of the state courts located in Williamson County, Texas.

Section 10: Changes to Terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change these Terms at our sole discretion. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Contact Information Questions about the Terms of Service should be sent to us at the contact information provided on goldbarreleq.com.

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Giddyup! Express your interest today to receive an exclusive invitation the moment our affiliate portal goes live.

All Experience Levels Welcome | Launching Summer/Fall 2026

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Monthly & Quarterly Subscriptions are coming soon.

Great news for your grooming routine: we are currently developing a subscription service!

You’ll soon have the option to receive Gold Barrel Keratin EQ on a monthly or quarterly basis, all while enjoying exclusive savings.

We can’t wait to share it with you.  Current customers will receive a bonus offer email. Keep an eye out for it! Summer / Fall 2026

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Volunteer Support

We believe that every young equestrian deserves to see how far passion, hard work, and consistency can take them.

Young volunteers at many small stables and riding centers, dedicate every ounce of their energy just to earn a few precious riding lessons. Those are the kids and teens we want to support. 

For the kids who may not have all the resources but have the heart to keep moving forward, Nominate that extraordinary young person here today.

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Professional Ambassadors

We’re building something special for top-tier riders—join our interested list and get ready to represent the Gold Barrel standard.

NOTE: Early access to our ambassador program is limited to ensure we maintain a high-service standard for our initial team. Thank You for your interest.

30-Day Happy Horse Guarantee

 

At Gold Barrel, we want you and your horse to be completely satisfied with your Keratin EQ spray. We stand behind our product, but if it doesn’t meet your expectations, we’re here to make it right.

If you are not happy with your purchase, you may return the product within 30 days of the delivery date for a refund of the product price.

How to Initiate a Return

 

To qualify for a refund, please follow these steps:

  1. Notify Us: Send an email to giddyup@goldbarreleq.com with your order number, a brief reason for the return, and a phone number where we can reach you.

  2. Return the Product: Package the item securely and mail it to the address provided below. Please note that for your protection, we recommend using a trackable shipping method.

  3. Evaluation: Once we receive the returned product, our team will inspect it to complete the evaluation process.

  4. Receive Your Refund: Once approved, we will issue a refund for the cost of the product to your original payment method within 14 days.

Professional Bulk Solutions

 

We understand that our Professional Bulk Solutions (gallon drums) are a significant investment. Because these items require special handling and specific evaluation criteria, please ensure you include your phone number in your initial return request. A member of our team will reach out to discuss your experience and help us make satisfactory arrangements regarding your return.

Important Terms

 

  • Shipping Costs: The purchaser is responsible for all shipping costs. Original shipping fees are non-refundable, and the customer is responsible for the cost of return shipping.

  • Condition of Return: To be eligible for a refund, the product must be returned to us in original packaging so that it can be tested & evaluated by our team. 

  • Proof of Purchase: Please include a copy of your receipt or order confirmation inside the return package.

  • Policy Updates: We are committed to treating our customers fairly and providing the best experience possible. To ensure our policies remain current and effective, we may occasionally update this guarantee. We encourage you to review this page periodically to stay up to date with the latest information.

Return Shipping Address: Gold Barrel c/o Breeders Pavilion, 5900 Balcones Drive ste100 Austin, Texas 78731

Need Help? If you have any questions regarding your return or the status of your refund, please check your account status first then reach out to our team at giddyup@goldbarreleq.com. If you need additional service. We are happy to help!

Where to Buy Gold Barrel Products

 

To ensure you receive the highest quality, authentic products at the best possible price, we are currently a direct-to-consumer brand.

  • Exclusively Online: You can purchase our products only through our official website. We do not sell on third-party marketplaces like Amazon or eBay.

  • Controlled Pricing: By managing our own sales, we eliminate unnecessary markups and discount dealer fees, keeping costs fair and consistent for you.

  • Authenticity Guarantee: If you see Gold Barrel products listed anywhere other than our official website or authorized social media channels, they may be counterfeit or sold by an unauthorized party. Please purchase only from us to ensure you are getting the genuine product.

Future Partnerships We are carefully exploring opportunities to partner with select small retail shops, outfitters, and event suppliers who share our commitment to quality. Because we are a small-batch manufacturer, we choose our partners thoughtfully to ensure we can support their business and they can provide the level of service our customers expect.

If you are a retailer interested in collaborating with us, or if you have questions about where to find our products, please reach out to us directly at: giddyup@goldbarreleq.com We welcome the conversation!

Shipping Policy

At Gold Barrel, we want to ensure your products arrive safely and efficiently so you and your horses can get back to what matters most. We take great care in packaging every order to ensure leak-proof protection and privacy.

Standard Shipping

We ship directly from the United States to all locations within the United States (including Alaska, Hawaii, and Puerto Rico) and Canada.

  • Carriers: We utilize USPS, UPS, and FedEx to provide you with the most reliable service.

  • Processing Time: Please allow 1–3 business days for us to fulfill your order and transport it to the carrier. During holidays or periods of high demand, processing may take up to 10 days.

  • Tracking: Once your order is dispatched, you will receive an email containing your tracking number. Please note that it can sometimes take a few days for tracking information to update within the carrier’s system.

  • Important: We only ship on business days (Monday–Friday) and do not process shipments on weekends or holidays. We are unable to change your shipping address once an order has been submitted, so please double-check your details at checkout.

Professional Bulk Solutions

For our bulk professional orders, we provide specialized shipping options:

  • Freight Carrier: We will arrange shipping via a freight carrier of our choice to ensure safe, professional transport.

  • Customer Pickup: If you prefer to coordinate your own pickup with your trusted freight carrier, please contact us at giddyup@goldbarreleq.com to make the necessary arrangements.

Delivery & Transit

While we work hard to ensure timely delivery, Gold Barrel cannot be held responsible for delays beyond our control, such as severe weather, carrier transit issues, or holiday volume.

  • Lost, Stolen, or Damaged Packages: Gold Barrel is not responsible for lost, stolen, or damaged packages. If your tracking indicates “Delivered” but you have not received your item, please file a claim directly with the carrier. We will happily review any unique circumstances, but please notify us immediately if an issue arises.

  • Address Accuracy: Please ensure your shipping address is correct before finalizing your order. We are unable to intercept or reroute packages once they have been processed through our shipping department.

Feedback

We are constantly striving to improve and want to ensure you have the best experience possible. If you have any questions, feedback, or concerns regarding your order, please reach out to us at giddyup@goldbarreleq.com. We take your input seriously and look forward to serving you!