Thank you for your purchase! If you have an immediate question, concern or suggestion, please let us know how we may assist you.
Once you have had ample time to assess Gold Barrel, please consider leaving us a review. Reviews can help other customers make an informed buying decision. You will recieve a separate email asking for your review. Thank you so much!
Great news for your grooming routine: we are currently developing a subscription service!
You’ll soon have the option to receive Gold Barrel Keratin EQ on a monthly or quarterly basis, all while enjoying exclusive savings.
We can’t wait to share it with you. Current customers will receive a bonus offer email. Keep an eye out for it! Summer / Fall 2026
We believe that every young equestrian deserves to see how far passion, hard work, and consistency can take them.
Young volunteers at many small stables and riding centers, dedicate every ounce of their energy just to earn a few precious riding lessons. Those are the kids and teens we want to support.Â
For the kids who may not have all the resources but have the heart to keep moving forward, Nominate that extraordinary young person here today.
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At Gold Barrel, we want you and your horse to be completely satisfied with your Keratin EQ spray. We stand behind our product, but if it doesn’t meet your expectations, we’re here to make it right.
If you are not happy with your purchase, you may return the product within 30 days of the delivery date for a refund of the product price.
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To qualify for a refund, please follow these steps:
Notify Us: Send an email to giddyup@goldbarreleq.com with your order number, a brief reason for the return, and a phone number where we can reach you.
Return the Product: Package the item securely and mail it to the address provided below. Please note that for your protection, we recommend using a trackable shipping method.
Evaluation: Once we receive the returned product, our team will inspect it to complete the evaluation process.
Receive Your Refund: Once approved, we will issue a refund for the cost of the product to your original payment method within 14 days.
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We understand that our Professional Bulk Solutions (gallon drums) are a significant investment. Because these items require special handling and specific evaluation criteria, please ensure you include your phone number in your initial return request. A member of our team will reach out to discuss your experience and help us make satisfactory arrangements regarding your return.
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Shipping Costs: The purchaser is responsible for all shipping costs. Original shipping fees are non-refundable, and the customer is responsible for the cost of return shipping.
Condition of Return: To be eligible for a refund, the product must be returned to us in original packaging so that it can be tested & evaluated by our team.Â
Proof of Purchase: Please include a copy of your receipt or order confirmation inside the return package.
Policy Updates: We are committed to treating our customers fairly and providing the best experience possible. To ensure our policies remain current and effective, we may occasionally update this guarantee. We encourage you to review this page periodically to stay up to date with the latest information.
Return Shipping Address: Gold Barrel c/o Breeders Pavilion, 5900 Balcones Drive ste100 Austin, Texas 78731
Need Help? If you have any questions regarding your return or the status of your refund, please check your account status first then reach out to our team at giddyup@goldbarreleq.com. If you need additional service. We are happy to help!
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To ensure you receive the highest quality, authentic products at the best possible price, we are currently a direct-to-consumer brand.
Exclusively Online: You can purchase our products only through our official website. We do not sell on third-party marketplaces like Amazon or eBay.
Controlled Pricing: By managing our own sales, we eliminate unnecessary markups and discount dealer fees, keeping costs fair and consistent for you.
Authenticity Guarantee: If you see Gold Barrel products listed anywhere other than our official website or authorized social media channels, they may be counterfeit or sold by an unauthorized party. Please purchase only from us to ensure you are getting the genuine product.
Future Partnerships We are carefully exploring opportunities to partner with select small retail shops, outfitters, and event suppliers who share our commitment to quality. Because we are a small-batch manufacturer, we choose our partners thoughtfully to ensure we can support their business and they can provide the level of service our customers expect.
If you are a retailer interested in collaborating with us, or if you have questions about where to find our products, please reach out to us directly at: giddyup@goldbarreleq.com We welcome the conversation!
At Gold Barrel, we want to ensure your products arrive safely and efficiently so you and your horses can get back to what matters most. We take great care in packaging every order to ensure leak-proof protection and privacy.
We ship directly from the United States to all locations within the United States (including Alaska, Hawaii, and Puerto Rico) and Canada.
Carriers: We utilize USPS, UPS, and FedEx to provide you with the most reliable service.
Processing Time: Please allow 1–3 business days for us to fulfill your order and transport it to the carrier. During holidays or periods of high demand, processing may take up to 10 days.
Tracking: Once your order is dispatched, you will receive an email containing your tracking number. Please note that it can sometimes take a few days for tracking information to update within the carrier’s system.
Important: We only ship on business days (Monday–Friday) and do not process shipments on weekends or holidays. We are unable to change your shipping address once an order has been submitted, so please double-check your details at checkout.
For our bulk professional orders, we provide specialized shipping options:
Freight Carrier: We will arrange shipping via a freight carrier of our choice to ensure safe, professional transport.
Customer Pickup: If you prefer to coordinate your own pickup with your trusted freight carrier, please contact us at giddyup@goldbarreleq.com to make the necessary arrangements.
While we work hard to ensure timely delivery, Gold Barrel cannot be held responsible for delays beyond our control, such as severe weather, carrier transit issues, or holiday volume.
Lost, Stolen, or Damaged Packages: Gold Barrel is not responsible for lost, stolen, or damaged packages. If your tracking indicates “Delivered” but you have not received your item, please file a claim directly with the carrier. We will happily review any unique circumstances, but please notify us immediately if an issue arises.
Address Accuracy: Please ensure your shipping address is correct before finalizing your order. We are unable to intercept or reroute packages once they have been processed through our shipping department.
We are constantly striving to improve and want to ensure you have the best experience possible. If you have any questions, feedback, or concerns regarding your order, please reach out to us at giddyup@goldbarreleq.com. We take your input seriously and look forward to serving you!
